Privacy Policy Effective Date: January 1, 2026 SproutCare ("SproutCare," "we," "us," or "our") values your privacy and is committed to protecting the personal information entrusted to us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our websites, applications, and services (collectively, the "Services"). By accessing or using SproutCare, you agree to the practices described in this Privacy Policy. --- ## 1. Information We Collect We collect information in the following ways: ### a. Information You Provide to Us * Account Information: Name, email address, phone number, organization/center name, role (administrator, staff, guardian), login credentials. * Child Information (provided by authorized users): Child name, date of birth, enrollment details, attendance records, classroom assignments, health and allergy information, immunization records, and activity logs. * Billing Information: Billing contact details, invoices, payment history, and limited payment identifiers (payment processing is handled by third-party processors; we do not store full credit card numbers). * Communications: Messages, support requests, feedback, and other communications you send to us. ### b. Information We Collect Automatically * Usage Data: Pages viewed, features used, timestamps, and interaction logs. * Device and Technical Data: IP address, browser type, operating system, device identifiers, and approximate location. * Cookies and Similar Technologies: Used for authentication, preferences, analytics, and performance. ### c. Information from Third Parties * Authentication Providers: Identity and access information from services such as Auth0. * Payment Processors: Payment confirmation and transaction metadata from providers such as Stripe. * Integrations: Data you authorize us to receive from third-party services. --- ## 2. How We Use Information We use collected information to: * Provide, operate, and maintain the Services * Manage childcare center operations (attendance, communication, compliance, billing) * Authenticate users and secure accounts * Communicate with users about updates, support, and service notices * Process payments and invoices * Improve features, performance, and user experience * Comply with legal, regulatory, and contractual obligations --- ## 3. How We Share Information We do not sell personal information. We may share information only as follows: ### a. Service Providers With trusted third-party vendors who perform services on our behalf, such as: * Cloud hosting and storage * Authentication and security * Payment processing * Email and notification delivery These providers are contractually obligated to protect your data and use it only to provide services to SproutCare. ### b. Childcare Centers and Authorized Users Information is shared within a center only with users authorized by that center (administrators, staff, guardians), consistent with role-based permissions. ### c. Legal and Compliance We may disclose information if required by law, court order, subpoena, or governmental request, or to protect the rights, safety, and security of SproutCare, our users, or others. ### d. Business Transfers If SproutCare is involved in a merger, acquisition, or asset sale, information may be transferred as part of that transaction, subject to this Privacy Policy. --- ## 4. Children’s Privacy SproutCare is designed for use by childcare providers and parents/guardians. We collect information about children only as directed and authorized by childcare centers and parents/guardians. We comply with applicable children’s privacy laws, including the Children’s Online Privacy Protection Act (COPPA) where applicable. Child data is used solely to provide childcare-related services and is not used for advertising or marketing. Parents or guardians may request access to, correction of, or deletion of their child’s information by contacting their childcare center or SproutCare support. --- ## 5. Data Security We implement administrative, technical, and physical safeguards designed to protect information, including: * Encrypted data in transit and at rest where appropriate * Role-based access controls * Secure authentication and authorization mechanisms * Regular monitoring and system updates No system is 100% secure, but we strive to protect your information using industry-standard practices. --- ## 6. Data Retention We retain information only as long as necessary to: * Provide the Services * Meet legal, regulatory, or contractual requirements * Resolve disputes and enforce agreements When data is no longer required, it is securely deleted or anonymized. --- ## 7. Your Rights and Choices Depending on your location, you may have the right to: * Access the personal information we hold about you * Request correction or updates to inaccurate information * Request deletion of your personal information (subject to legal or contractual obligations) * Object to or restrict certain processing activities Requests can be made by contacting us using the information below. --- ## 8. Cookies and Tracking Technologies We use cookies and similar technologies to: * Keep you signed in * Remember preferences * Analyze usage and improve performance You can control cookies through your browser settings, though some features may not function properly without them. --- ## 9. Third-Party Links and Services The Services may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing information. --- ## 10. International Users SproutCare is operated in the United States. If you access the Services from outside the U.S., you understand that your information may be transferred to and processed in the United States, subject to this Privacy Policy. --- ## 11. Changes to This Privacy Policy We may update this Privacy Policy from time to time. If we make material changes, we will notify users by updating the effective date and, where appropriate, providing additional notice. --- ## 12. Contact Us If you have questions or concerns about this Privacy Policy or our data practices, please contact us: SproutCare Email: support@trysproutcare.com Website: https://trysproutcare.com --- This Privacy Policy is provided for general informational purposes and does not constitute legal advice.